I’d been looking forward to trying, especially given its long standing reputation. The restaurant was very busy, which I took as a positive sign, and it was filled with Chinese patrons, a promising indication of authenticity.

We had booked a table in advance and arrived just ten minutes early. Thankfully, the staff were considerate enough to seat us quickly despite the crowd. The decor was quite average, nothing remarkable, but that wasn’t a major concern.

Unfortunately, the service left much to be desired. The waiting staff seemed incredibly disengaged, there wasn’t a single smile throughout the entire experience. It felt as though serving us was a chore rather than part of their job. It took a while for someone to come over and take our order, and when they finally did, the interaction was rushed and impersonal.

The food itself was underwhelming. Considering how long LIDO has been around, I expected something more memorable. While the food didn’t take an unreasonable amount of time to arrive, the flavours were nothing special, just average dishes that didn’t stand out in any way.

What really left a sour taste wasn’t just the mediocre food but the overall atmosphere created by the staff’s miserable demeanor. Even when it came time to pay, there was no warmth or basic courtesy.

I’m glad I gave LIDO a try to satisfy my curiosity, but I wouldn’t return. There are plenty of other places where both the food and service leave you feeling appreciated.

Went here on a Monday evening. Very fast service and food tasted great.

The only negative thing I wish they would improve is giving you a bill in english. I already read the other reviews and that has been a problem before. How could we check the amount and service charge fee of what we ordered when it is in Chinese. We told the staff who tried to explain what we ordered but she just kept repeating the noodles like 3 times but we only ordered 1. We just said whatever we’re just gonna pay for it.

So please maybe you should consider your bill being in english since not all of your customer speaks Chinese.

But food tasted great. I love the beef congee the most. The pig intestine is a must try as well.

Fantastic dim sum place in Chinatown. I lived in Singapore for 18 years and can assure you that you will find authentic dim sum here for an affordable price. Service was attentive and efficient - they made sure to keep topping up our tea, which is always a good sign in an Asian restaurant.

Adrianna and others who have given a 3 star review on the basis of poor, disengaged service, clearly don't know that that's just how servers in a Chinese restaurant are! That's how you know that you are getting an authentic experience! Furthermore, their comments about the underwhelming food is just because they've ordered the most anglicised things off the menu as seen in their pictures (chicken chow mein for example).

This restaurant deserves far more than a 3.8 rating on google. Judging by the number of Asian customers in this restaurant, I would say that many would agree. Lido restaurant definitely satisfied my dim sum craving. I will be back 🙂

Went in for the beef ho fun in black bean sauce and it did not disappoint. It was delicious. The only downside to this experience came when we payed. The transaction had gone through according to our bank app (we showed them the bank had deducted the money from our account) but their machine said the payment had been declined… after some back and fourth and their assurance that our bank would not confirm the payment we said ok we’ll pay with another card. Flash forward the payment was confirmed a few days later and therefore we had payed for our meal twice. We then had to go back to Lido to show them both transactions had gone through and asked for a refund. But this was not enough, they claimed they need to wait for their end of month statement to check it went through twice and then we could come back to get our money back… at this point its been 3 weeks since our meal… unfortunately even though the food was great doubting of ever coming back as we don’t want to go through this again. And thankfully we live in london, so we could come back… if you are a tourist or live far away bare this in mind…

We had a lovely server. Unfortunately I did not ask her name. Food was not that great. We ordered the meal for 3. The starters were not good. The crispy duck was overcooked and dry. The spicy prawns were actually nice. The rest of the mains were ok but nothing special.